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Handling and Unboxing: When your balloon order arrives, please handle it with care and open the box carefully. Avoid using sharp items such as knives or scissors to slice downwards, as this could potentially damage the balloons.
Notification of Damages: In the unfortunate event that your balloons arrive damaged, we must be notified on the day of delivery. Please contact us immediately if you encounter any issues with your order. Failure to notify us on the day of delivery may result in the inability to offer any kind of refund for your purchase.
Outdoor Use Precautions: If you plan to use the balloons outdoors, please avoid exposing them to direct sunlight. Prolonged exposure to direct sunlight may cause the balloons to pop. Ensure your balloons are displayed in a shaded area to preserve their integrity.
Refunds: Please note that refunds may not be possible if your event date is within a short time frame, as our preparation process may have already begun. We recommend placing your order well in advance to ensure sufficient preparation time.
Shipping and Delivery: Please ensure you provide accurate delivery information during checkout. We are not responsible for delays or issues resulting from incorrect delivery addresses.
Privacy Policy: We value your privacy and will not share your personal information with any third parties. Please review our Privacy Policy for more details on how we handle your data.
By placing an order on our online shop, you agree to abide by these terms and conditions. We reserve the right to update or modify these terms at any time. If you have any questions or concerns regarding your purchase or these terms, please feel free to contact us. Thank you for choosing Creations By Cloud Nine for your balloon needs!